Kustom Computers Huddersfield

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Terms and Conditions

Kustom Computers warrants to the original purchaser that any part of the hardware system excluding software, will be backed by our 12 Month Limited Warranty. During the warranty period, Kustom Computers will repair or replace, at its sole discretion, the defective hardware system, free of charge for labour and parts for 12 Months. Any additional purchases or upgrades will not extend this warranty.

Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling.

Kustom Computers sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at Kustom Computers sole discretion, refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of warranty.

Kustom Computers shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, absolute or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, down-time, purchaser's time, injury to property, and all claims of third parties.

To obtain service under this warranty, follow this procedure:
Call Kustom Computers at 07877 322351 or e-mail the technical support department at: info@kustomcomputers.co.uk. Have the warranty number information available.

The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction.

Kustom Computers will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Kustom Computers. Kustom Computers will also not be responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, purchased from Kustom Computers. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an Kustom Computers employee, inadequate or excessive electrical power surges, or other power irregularities. Kustom Computers will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Kustom Computers.

Kustom Computers customers that are within warranty will have defective parts replaced with the same or equivalent part at no cost. Any other part replacement that is different from the original configuration must be purchased at cost.

All claims for shortage, damage or shipment errors need to be submitted within 14 working days of receipt of items. Shipping is not covered under warranty. Buyer pays any return shipping charges for warranty repairs.

By Purchasing from us you agree to these terms.

Items such as CPU's, Memory, some Motherboards & Hard Drive's are covered through the Manufacturer under the 3 Year Limited Warranty. The remaining components are under a 12 Months Parts Warranty. Please ask sales for more information.

The services on the kustomcomputers.co.uk website are provided for use by UK consumers and residents only. Terms are not applicable to any other country or jurisdiction. These terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.